Returns & Refunds Policy

At Lumora Clay, each ceramic piece is carefully handcrafted, inspected, and packaged with great care before leaving our studio.

We want you to love your purchase. If there is any issue with your order, we are here to help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must include all original packaging and accessories.
  • The return request must be submitted within 14 days after delivery.

Due to the handmade nature of our products, slight variations in color, texture, and shape are natural characteristics of ceramic craftsmanship and are not considered defects.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items that have been installed, used, or modified
  • Products damaged due to improper handling after delivery
  • Items returned without original packaging

Damaged or Defective Items

Although we carefully package every piece, ceramic products require special attention during international shipping.

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos or videos showing the product issue

After reviewing your request, we will provide an appropriate solution, including:

  • Replacement of damaged parts or products
  • Repair solutions when possible
  • A refund if replacement is unavailable

Return Shipping

For returns due to personal preference or a change of mind:

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • We recommend using a tracked and insured shipping service, as Lumora Clay is not responsible for items lost or damaged during return transportation.

For defective or damaged items confirmed by Lumora Clay, we will cover the necessary replacement or resolution costs.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return your original order according to our return policy and place a new order separately.

Handmade Craftsmanship Notice

Every Lumora Clay piece is made by hand.

Small differences in glaze, texture, color, and shape are part of the beauty of handmade ceramics. These natural variations make each piece unique and are not considered defects.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: hello@lumoraclay.com

Thank you for supporting handmade craftsmanship.

Lumora Clay