Privacy Policy

Privacy Policy

At Lumora Clay, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Including:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information

This information is collected when you:

  • Create an account;
  • Place an order;
  • Contact us;
  • Subscribe to our newsletter;
  • Participate in promotions or surveys.

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • Time spent on our website;
  • Shopping behavior.

This helps us improve our website experience and provide better services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders;
  • Deliver products to you;
  • Communicate with you about your orders;
  • Provide customer support;
  • Improve our website and services;
  • Send marketing communications (if you choose to receive them);
  • Prevent fraud and protect website security.

3. Payment Information

Payments are processed securely through trusted third-party payment providers.

Lumora Clay does not store or have access to your complete payment card information.

Your payment information is handled according to the privacy policies and security standards of the payment providers.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary to provide our services.

These may include:

Service Providers

Such as:

  • Payment processors;
  • Shipping companies;
  • Website hosting providers;
  • Analytics providers;
  • Marketing platforms.

These companies only receive the information necessary to perform their services.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences;
  • Understand how visitors use our website;
  • Improve website performance;
  • Provide personalized advertising.

We may use services such as:

  • Shopify Analytics;
  • Meta Pixel;
  • Google Analytics;
  • Other marketing tools.

You can manage or disable cookies through your browser settings.

6. Marketing Communications

With your permission, we may send you:

  • Product updates;
  • New collection announcements;
  • Special offers;
  • Brand news.

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our emails.

7. Data Security

We take reasonable measures to protect your personal information from:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Disclosure.

However, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal data;
  • Requesting correction of inaccurate information;
  • Requesting deletion of your information;
  • Opting out of marketing communications.

To exercise these rights, please contact us.

9. International Customers

As Lumora Clay serves customers worldwide, your information may be processed in countries other than your own.

We take appropriate measures to ensure your information remains protected.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email:

hello@lumoraclay.com

Lumora Clay