Contact Us
We'd Love To Hear From You
Whether you have questions about our products, need assistance with your order, or simply want to learn more about Lumora, we are always happy to help.
Our team is here to provide thoughtful support and make your shopping experience as smooth as possible.
Get In Touch
Email📧
hello@lumoraclay.com
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We usually reply within 24–48 hours.
Product Questions
Have questions about:
- Product dimensions
- Materials and craftsmanship
- Lighting specifications
- Shipping information
- Custom requests
Feel free to contact us before placing your order.
Order Support
For questions regarding:
- Order status
- Shipping updates
- Returns & exchanges
- Damaged items
Please include your order number so we can assist you faster.
Stay Connected
Follow Lumora for:
- Behind-the-scenes craftsmanship
- New collection launches
- Home inspiration
Instagram:
@lumoraclay